"Performed diagnostic on the unit. The customer reported that washer leaking. Upon inspection, I performed function check to unit. All components tested within manufacturer specifications, and no mechanical, electrical, or operational issues were detected during the visit. At this time, the unit is operating as designed and does not require any repairs. The customer was advised to continue monitoring the appliance and to contact us if the issue reoccurs or worsens. This service call is warranted for 14 days from the date of the visit, in case the same issue reappears. Issue likely caused by heavy rainfall backing up drain."

"Performed diagnostic on the unit as a callback visit. The customer reported that washer not starting. Upon inspection, I performed resistance testing and confirmed that the issue is the same as the one previously repaired on 11/6. Since the same problem reoccurred within 90 days of the original repair but outside of 14 days of service, this visit is covered under our parts and labor warranty both parts and labor are covered at no cost to the customer but a service call is due. The required door lock was replaced as needed. After installation, I performed functional testing to confirm the repair. The unit is now operating as designed. This repair resolves the previously identified issue, and the visit was completed under full warranty coverage. This repair remains covered under the original 90-day labor and 1-year parts warranty from the first installation date(subject to manufacturer availability).; used 1 EBF49827801 (DOOR LOCK) from stock"

"Performed diagnostic on the unit. The customer reported that washer displays DE error code. Upon inspection, I performed function test on door latch. The results showed that latch not responding to incoming power. The issue occurred due to wear and tear. In order to resolve the problem, the following repair is needed: replace door latch. The customer approved the repair during this visit, and the required parts were installed successfully. After installation, I performed functional testing to confirm the repair. The unit is now operating as designed. This repair resolves the previously identified issue.; used 1 EBF49827801 (SWITCH - DOOR) from stock"

"Performed diagnostic on the unit. The customer reported that refrigerator not cooling. Upon inspection, I found that compressor seized. The issue is caused by lack of maintenance. In order to resolve the problem, the following repair is needed: full sealed system overhaul. The total cost for the repair exceeds costs of new unit. Recommend replacing unit.

"Performed diagnostic on the unit. The customer reported that 2 burners not working. Upon inspection, I found no mechanical failure. In order to resolve the problem, the following was done: educated customer on proper use.